Refund policy

To start a return, you can contact us at kingsandkinfolks@gmail.com. Please contact us before returning any products to our vendor (Printful) so that we can provide next steps. Our vendor (Printful) does not refund orders for buyer’s remorse, order errors, or size exchanges. Returns for products, face masks, as well as size exchanges are offered at your expense and discretion. In this case, you would need to place a new order at your expense. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In cases of misprints, defects, or damages to a product, etc. you may request a refund by submitting a problem report (please submit a problem report) directly to the vendor (Printful). Your request will undergo an evaluation to verify whether a refund will be extended to you. To be eligible for a return, your item (s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since your return was approved, please contact us at kingsandkinfolks@gmail.com. 

If your return is accepted, our vendor (Printful) will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to our vendor (Printful) without first requesting a return will not be accepted.

Our vendor has a 30-day return policy, which means you have 30 days after receiving your item to request a return. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on the vendor's (Printful) part are covered at their expense.

The return address is set by default to the vendor's (Printful) facility. When they receive your returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

The address for returns is based on where your package was fulfilled and can be any one of the addresses below. Our vendor (Printful) will notify you of the correct return address in their correspondence with you about your return. These addresses should only be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to these addresses will be returned to the sender. 

  • Packages sent out from our US and Mexico fulfillment centers are returned to our Dallas facility: 217 Wrangler Drive, Coppell, Texas, 75019.ƒ
  • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
  • Packages sent out from our Latvian facilities are automatically returned to Lidostas parks,
    Marupe, Marupes nov., LV-2167, Latvia.
  • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
  • Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
  • Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
  • Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

If you provide an address in your order that is considered insufficient or incorrect, the shipment will be returned to the vendor's (Printful) facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unfortunately, we cannot accept returns on sale items or gift cards. Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch with us if you have questions or concerns about your specific item.

You can always contact us for any return question at kingsandkinfolks@gmail.com.