Shipping policy

If you have an issue with the shipment of your order, please contact us at kingsandkinfolks@gmail.com within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.

Once we have confirmed your order, it might not be possible to edit or cancel it. We are not obligated to make such modifications to your order, but we will do our best on a case-by-case basis. It is the customer's responsibility to file a claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such case we cannot make any refunds or resend the products ordered.

If carrier tracking indicates that a product was lost in transit, you may make a written claim to the carrier for replacement of the lost product. For products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.  All such claims are subject to investigation at the discretion of the vendor utilized to manufacture our products (Printful). We cannot guarantee delivery to P.O. boxes.

While we may provide delivery estimates, we can't provide guaranteed delivery dates. Once our vendor (Printful) receives payment for your order (including delivery fees), they will fulfill the order and pass it onto the carrier for shipment. This is the moment where you legally become the owner of the products.

You shall cover delivery costs. Delivery prices are additional to the product’s price and may vary depending on delivery location and/or the type of product purchased.  Additional charges may be added to the order for remote or difficult to access locations that require special attention. Flat rate delivery charges are shown on our checkout page; however, we reserve the right to advise you of any additional delivery charges that apply to your specific delivery address.

Some products are packaged and shipped separately. We cannot guarantee delivery dates and to the extent permitted by law accept no responsibility, apart from advising you of any known delay, for products that are delivered after the estimated delivery date. Average time for delivery may be shown on our site. It is only an average estimation, and some deliveries can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming an order can be subject to change.

In any case, we will do our best to contact you and advise you of all changes. We try our best to make Product delivery as simple as possible. Ownership of products will pass to customer after full payment of all funds due in respect of the products purchased have been received, including delivery charges and taxes, and delivery of the products to the carrier.